We want to ensure our customers are satisfied with their purchases from us. If for any reason at all you are not satisfied, we can arrange a return within 30 days from the arrival date of your order.
To get a full refund back to your payment method, the product(s) must be unopened.
Please contact us by phone (1-647-667-8425) or by email (support@thegioikhoe.com) to initiate the return process. We need to be contacted to approve the return before the products are sent back to us via mail.
We will require the following:
- Order number.
- Reason for the return.
- State of the product (damaged, open or sealed).
The physical product returned to us, once we have spoken to you and approved the return.
If the product was received damaged or defective, it can be returned to Thế Giới Khỏe within 30 days from the arrival date of the order.